Any complaints received by either TRA Certification or by any individual who has received personnel certification through TRA Certification will be recorded and appropriate action will be instituted in accordance with established procedures.  The identity of the complainant and the subject of the complaint will be regarded as confidential information.

TRA Certification will promptly forward any complaints against the individual received by TRA Certification for inclusion in their file and appropriate action.  TRA Certification will review these records when required by ISO/IEC 17024 standard or other normative documents.

Complaints received against TRA Certification are recorded and processed as specified in established Standard Operating Procedures and/or Work Instructions.

Complaints are be processed in an impartial manner and are be influenced by commercial, financial or other pressures.  TRA Certification is responsible for all decisions documented during the appeals process.